Cancellation Policy

Booking & Cancellation Policy — Heart & Hearth Pottery Full payment is required at booking. Your spot is not held without it. Monthly Classes & Series Cancel 7 or more days before the first session: full refund minus a $15 processing fee. Cancel 3–6 days before: 50% refund or 50% studio credit, your choice. Cancel within 72 hours of the first session: no refund, no credit. Once a series has begun, no refunds are issued for remaining sessions. Drop-Ins, Workshops & Events Cancel more than 72 hours before the session: full refund minus a $15 processing fee. Cancel within 72 hours: no refund. No-shows are non-refundable and not eligible for credit or makeup under any circumstance. Makeups One makeup per series enrollment, never guaranteed, available only if you notify us by email before your scheduled class begins. No-shows do not qualify. Makeups cannot carry forward to the next enrollment period. Workshops, Date Night, Raku, and Summer Camp cannot be made up. If no group spot is available, a one-on-one lesson with your instructor can be arranged for $75. Your Work Greenware is held for 2 weeks after your final session. Fired work is held for 30 days. After those windows, unclaimed work becomes studio property. Kiln mishaps are an inherent risk of the medium and are not refundable, we'll always let you know if something happens to your piece. If We Cancel If a session is cancelled due to low enrollment or instructor unavailability, you'll receive a full refund or the option to transfer to a future date. We'll give you at least 48 hours notice whenever possible. Questions? Email us before you book. We're real people in Topanga Canyon and we write back.

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